The privacy of your data — and it is your data, not ours! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.
This policy applies to all products and Services built and maintained by HireVise, LLC.
Our guiding principle is to collect only what we need. Here’s what that means in practice:
When you pay for HireVise Services, we ask for your credit/debit card and billing information. That’s so we can charge you for service, calculate taxes due, and send you invoices. Your credit/debit card is passed directly to our payment processor and doesn't ever go through our servers. We may store a record of the payment transaction, including the last 4 digits of the credit/debit card number and as-of billing address, for account history, invoicing, and billing support. We may store your billing address to calculate any sales tax due in the United States or VAT in the EU, to detect fraudulent credit/debit card transactions, and to print on your invoices.
We may log access to all accounts by full IP address so that we can always verify no unauthorized access has happened. We keep this login data for as long as your product account is active.
We also may log full IP addresses used to sign up a product account. We keep this record forever because they are used to mitigate spammy signups.
Web analytics data — described further in the Website Interactions section — are also tied temporarily to IP addresses.
When you browse all pages of our applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and can be tied to your geolocation. We currently use Google Analytics to gather and track this information.
We use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support third-party analytics. Our third-party partners such as (but not limited to) Stripe and Cloudflare may also store cookies. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.
When you write HireVise with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.
We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.
We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide this data voluntarily, such as if you include a pronoun preference in your email signature when writing to our Support team.
We also do not collect any biometric data. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.
Finally, we do not collect or use any applicant and candidate data that has been input and/or uploaded to your account . This is a hot topic in 2021, as several ATS solutions have been caught sharing data to other users within their system. We absolutely condone this practice and that's why we have a straight-foreward policy of: your data is yours and yours only.
Our default practice is to not access your information. The only times we’ll ever access or share your info are:
To provide products or services you've requested. We do use some third-party services to run our applications and only to the extent necessary process some or all of your personal information via these third parties. No HireVise human looks at your data for these purposes.
To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.
To investigate, prevent, or take action regarding restricted uses. Accessing a customer’s account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our Services for a restricted purpose, we will report the incident to the appropriate authorities.
When required under applicable law.
HireVise, LLC is a US company and all data infrastructure are located in the US.
Our products and other web properties are operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.
At HireVise, we apply the same data rights to all customers, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”) in the US. HireVise recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:
Many of these rights can be exercised by signing in and directly updating your account information.
If you have questions about exercising these rights or need assistance, please contact us at [email protected]. For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.
If you are in the EU, you can identify your specific authority to file a complaint or find out more about GDPR, at https://edpb.europa.eu/about-edpb/board/members_en.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.
For all products, most data is not encrypted while live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.
In our application, we give you the option to delete data. Anything you delete from your account will be permanently deleted from our system, outside of what has been stored in a database backup that is periodically deleted.
The GDPR requires that any data transferred out of the EU must be treated with the same level of protection as EU privacy laws grant. The privacy laws of the United States generally do not meet that requirement. Therefore, we provide a standard Data Processing Addendum (DPA) that is GDPR-compliant to extend GDPR privacy principles, rights, and obligations everywhere personal data is processed.
Privacy Shield is an agreement between certain European jurisdictions and the United States that allows for the transfer of personal data from the EU to the US. Participation in the Privacy Shield program is voluntary.
HireVise is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with regard to the Privacy Shield Frameworks.
The Privacy Shield Frameworks uphold specific principles, many of which are already outlined in the section on Your Rights. For clarity, pursuant to the Privacy Shield Frameworks, the following principles apply to all EU, UK, and Swiss data that has been transferred into the United States: